Refund policy

Guardian Curated accepts return requests for eligible, unused merchandise within 30 days after delivery. Items must be returned in their original condition, with original packaging, tags, certificates and accessories where applicable. Please contact us before returning any item so we can provide the correct instructions. Items sent back without prior authorization may not be accepted.

Personalized, engraved, made-to-order or otherwise customized products cannot be returned or exchanged unless they arrive damaged, defective or materially different from the approved order. Gift cards, final-sale merchandise and products identified as non-returnable on the product page are also excluded.

Please inspect your order when it arrives.  Report damaged, defective, missing or incorrect merchandise promptly and include the order number, a description of the issue, and clear photographs of the product and packaging. We will review the claim and provide the appropriate replacement, repair, refund or other remedy.

Approved refunds are returned to the original payment method. Original shipping charges are not refundable unless Guardian Curated made an error or the item arrived damaged or defective. Financial institutions may require additional time to post a completed refund.

To begin a return or report an order issue, contact operations@guardianfacilitygroup.com or call 773-835-5323.